Booking and Cancellation Policy

Reservations

Please note the cancellation policy before committing to a reservation. You have the ability to make a reservation via Agoda.com or Booking.com.

When using either of the above-mentioned booking mechanisms, payment will need to be made in full and a confirmation email will be supplied to confirm your reservation. This confirmation email will also provide you with the facility to amend or cancel your booking with us.

If you are unable or prefer not to make a booking via one of the online mechanisms provided you can contact us directly via our phone or email enquiry address and we will be happy to try and accommodate you.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.

Guests failing to arrive, without notification, may be responsible for a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Mountain View Holiday Home for either accommodation or goods, services, meals or drinks that are pre-booked (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local Guest House of the same grading in a similar standard of room(s).